Collections Specialist

Aston Carter•Tampa, FL

7d•$20 - $30•Remote

About The Position

As a Collections Specialist, you will manage the Accounts Receivable (AR) Aging report for assigned locations and subsidiaries. You will handle escalated accounts and invoices from branches requiring advanced collection efforts through direct calls and emails with customers.

Requirements

At least two years of experience in collection and credit work.
Bilingual in Spanish and English
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite or related software.
Experience with ERP systems.
Ability to work both independently and as part of a team in a fast-paced environment.
Basic understanding of statistics and data analysis.
Knowledge of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Ability to perform 30-35 calls per day.
Proficiency in typing.

Nice To Haves

High school diploma or equivalent required; bachelor's or associate's degree preferred.
Customer service focus.
Experience working in a fast-paced environment.

Responsibilities

Manage AR Aging report for assigned locations and subsidiaries.
Handle escalated accounts/invoices requiring advanced collection efforts.
Prepare necessary documentation and recommend accounts for third-party collections or write-offs.
Communicate with the Collections Manager about past due accounts.
Monitor and resolve financial discrepancies.
Maintain notes on accounts to reflect collection efforts.
Work on returned statements to collect outstanding debt and update contact information.
Ensure the security and privacy of customer information and files.
Perform other related duties as assigned.
Make 30-35 calls per day.