Collections Specialist ($20-$45/hr)

RIVO Holdings, LLC•San Diego, CA

6d•$20 - $45•Onsite

About The Position

We are seeking money-motivated, competitive, and coachable collector candidates to join our growing Collections team where you will play a critical role in negotiating payment from customers who have fallen delinquent (past due) on their personal loan accounts. As a collections agent at RIVO you will benefit from new accounts daily as well as an uncapped and lucrative bonus structure with unlimited earning potential! The more you collect and recover from customer accounts, the more you earn – APPLY TODAY!

Requirements

High school diploma, GED, or equivalent experience required.
A positive attitude, resilience, and ability to handle rejection gracefully.
Results-oriented and target-driven mindset with a willingness to go the extra mile to achieve collections quotas.
Excellent negotiation skills and strong comfortability with persistence.
Adaptability to evolving negotiation techniques, strategies, and product offerings.
Exhibits a can-do attitude, is coachable, and motivated to achieve collections quotas.
Extremely reliable and dependable.
Strong ability to remain professional in escalated customer situations.

Nice To Haves

Prior collections experience in a quota driven position within a call center environment is strongly preferred.
Prior work experience as a collector, collections agent, collections specialist, debt recovery specialist, debt collector, debt collections agent, debt consolidation, asset recovery specialist, asset recovery agent, accounts receivable, accounts receivable specialist, billing specialist, etc. is strongly preferred.
Collecting on unsecured collections accounts strongly preferred.
Fluency in Spanish a strong plus!

Responsibilities

Negotiate timely payment from customers by engaging in respectful and persuasive communication via phone, voicemail, email, and text in a call center environment – new collections accounts provided daily!
Meet and exceed individual collections quotas through effective negotiation techniques, objection handling, and follow-up strategies.
Adhere to daily and monthly production KPIs and collections performance metrics, including minimum collection quotas, call volume, on-call time etc.
Utilize strong communication, effective negotiation techniques, persistence, and persuasion skills to drive customer payments with resilience and professionalism.
Educate customers on the long-term benefits of resolving their collections account balance for future use of our lending products, services, and competitive advantages that will help them with their long-term financial goals.
Maintain a professional demeanor, adhere to company processes, and ensure accuracy in data entry and record-keeping.
Perform other duties and responsibilities as assigned.

Benefits

Monthly bonus potential with top collectors earning $4k+ each month!
Hands-on training program geared to set you up for success!
Additional spiffs based on performance!
Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time
Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family
Join our FREE weekly group workouts and keep your health and energy levels at their peak
Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees
Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres!
Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction!
Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass
Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition
Recharge and live your best life with company paid holidays and PTO each year
Benefit from medical, dental, and vision plans with a 70/30 cost share—because your well-being is our priority
Take advantage of our 401(k) plan with employer matching to invest in your future with confidence