Collections Specialist ($20-$45/hr)
About The Position
We are seeking money-motivated, competitive, and coachable collector candidates to join our growing Collections team where you will play a critical role in negotiating payment from customers who have fallen delinquent (past due) on their personal loan accounts. As a collections agent at RIVO you will benefit from new accounts daily as well as an uncapped and lucrative bonus structure with unlimited earning potential! The more you collect and recover from customer accounts, the more you earn – APPLY TODAY! Monthly bonus potential with top collectors earning $4k+ each month! Hands-on training program geared to set you up for success! Additional spiffs based on performance!
Requirements
- High school diploma, GED, or equivalent experience required.
- A positive attitude, resilience, and ability to handle rejection gracefully.
- Results-oriented and target-driven mindset with a willingness to go the extra mile to achieve collections quotas.
- Excellent negotiation skills and strong comfortability with persistence.
- Adaptability to evolving negotiation techniques, strategies, and product offerings.
- Exhibits a can-do attitude, is coachable, and motivated to achieve collections quotas.
- Extremely reliable and dependable.
- Strong ability to remain professional in escalated customer situations.
Nice To Haves
- Prior collections experience in a quota driven position within a call center environment is strongly preferred.
- Prior work experience as a collector, collections agent, collections specialist, debt recovery specialist, debt collector, debt collections agent, debt consolidation, asset recovery specialist, asset recovery agent, accounts receivable, accounts receivable specialist, billing specialist, etc. is strongly preferred.
- Collecting on unsecured collections accounts strongly preferred.
- Fluency in Spanish a strong plus!
Responsibilities
- Negotiate timely payment from customers by engaging in respectful and persuasive communication via phone, voicemail, email, and text in a call center environment – new collections accounts provided daily!
- Meet and exceed individual collections quotas through effective negotiation techniques, objection handling, and follow-up strategies.
- Adhere to daily and monthly production KPIs and collections performance metrics, including minimum collection quotas, call volume, on-call time etc.
- Utilize strong communication, effective negotiation techniques, persistence, and persuasion skills to drive customer payments with resilience and professionalism.
- Educate customers on the long-term benefits of resolving their collections account balance for future use of our lending products, services, and competitive advantages that will help them with their long-term financial goals.
- Maintain a professional demeanor, adhere to company processes, and ensure accuracy in data entry and record-keeping.
- Perform other duties and responsibilities as assigned.
Benefits
- Monthly bonus potential
- Hands-on training program
- Additional spiffs based on performance
- Benefit from a schedule with no evening or weekend work
- Up to $5,000 annually in childcare reimbursement
- FREE weekly group workouts
- Regular happy hours and company-wide events
- Exclusive access to season long raffle drawings in the RIVO ticket section for Padres games
- FREE coffee, energy drinks, and snacks
- Company-paid parking or MTS pass
- Perfect attendance incentive
- Company paid holidays and PTO
- Medical, dental, and vision plans with a 70/30 cost share
- 401(k) plan with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
