Collections Specialist (IRBS)

Inland Imaging•Spokane, WA

1d•Onsite

About The Position

The Full Time, Regular Collections Specialist (Customer Service) is responsible for collecting patient accounts for IIBA clients. This role involves setting up appropriate payment arrangements on self-pay balances, researching patient accounts within billing shared systems for the fastest method of payment, and sending claims to appropriate insurance carriers or setting up agreeable arrangements with patient accounts. The specialist is responsible for the collection of a portfolio of accounts, ensuring losses are minimized through creative collection efforts. Appropriate initiative must be taken to complete projects by the deadlines given. This position has minimal supervision.

Requirements

High School Diploma/GED required
Must be able to determine the correct guarantor of the account for payment.
Experience with Microsoft Office Suite (Outlook, Word, Excel), Workday, Internet/Intranet, and Meditech
Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
Employees must not be included on the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG).
Eligible employees must be able to pass a post-offer, pre-employment drug test.

Nice To Haves

Collections experience is desired
Patient Accounting experience
Healthcare experience is preferred
Medical terminology
Experience with Microsoft Office Suite (Outlook, Word, Excel), Workday, Internet/Intranet, and Meditech is highly desired

Responsibilities

Reviews patient accounts for agreeable arrangements.
Contacts and arranges payment plans for overdue balances.
Researches balances for accurate billing information, updates, and bills as appropriate.
Obtains payments via credit card or check over the phone.
Files probates on deceased patients when available.
Answers incoming collection queue and respond to patient billing questions and requests payment on balances.
Resolves patient concerns and applies appropriate resolution to maintain high customer satisfaction with minimal referrals required to team leaders or manager.
Provides information on inquires regarding services to include cost, locations, and scheduling.
Works mail returns using available resources to obtain valid addresses.
Uses available resources to obtain missing patient demographic information.
Uses eligibility files to validate insurance coverage, update patients’ information, and bill claims.
Works incoming correspondence in Waystar Lockbox.
Responds to balance verification from attorneys.
Provides self-pay estimates.
Retrieve and responds to customer service voicemail queue.
Review accounts before account is exported to collections.
Other special projects and duties as assigned.
Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers.
Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.
Follows all policies regarding HIPAA, non-disclosure of confidential information and company security.
Honest, pleasant manner and good personal hygiene.
Free of alcohol and drug abuse.
Ability to access multiple worksites in a timely manner.
Excellent communication and interpersonal skills.
Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment.
Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
Ability to consider individual needs in communication with and assessment and treatment of patients of all ages.
Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
Performs other duties as required by displaying team spirit and self-growth, accepting, and performing other projects and responsibilities, and requesting other projects and responsibilities.
Quarterly quality assurance meeting attendance is required for this position.
Attendance is a requirement for this position.
Rotates to other shifts and locations as needed.
Performs other special projects and duties as assigned.