Collections Specialist

State Collection Service

just now • Remote

About The Position

The GREAT STATE TEAM is seeking Remote Collection Specialists (Account Resolution Representatives) to join their fast-growing teams. As an Account Resolution Representative, you will be responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. Veterans and Military Spouses are encouraged to apply for this role.

Requirements

• 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties
• Ability to enter and update data on company and/or client systems in an accurate, timely manner
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organization skills
• The ability to work on multiple tasks simultaneously
• Focus upon customer service and deliverables
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Ability to work successfully and cooperatively within a team-based environment
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired internet connection required (no Wi-Fi, Wi-Fi hotspots)
• Minimum internet speed results: 40 mbps download, 5 mbps upload
• Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.
• Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NM

Responsibilities

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Benefits

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance
• 401K w/employer match
• HSA/Flexible spending accounts
• Paid time off starting at 90 days
• Annual profit sharing
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
• Family Friendly Events
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees