Collections Specialist

Basis

1d•$49,937 - $66,097•Hybrid

About The Position

At Basis, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media. We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally. With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters.

Requirements

2-3 years of relevant work experience
College degree in Business, Finance, Accounting, or similar
Previous strong cash application and credit card experience, at least 2-3 years of working knowledge
Previous accounts receivable and collection experience, at least 2-3 years
Strong negotiating and problem-solving skills
Excellent written and oral communication skills
Strong knowledge of excel.

Nice To Haves

Spanish bilingual skills are a plus, but not required.

Responsibilities

Acting as a team lead for Collections Coordinator roles
Performing collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs
Having a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues
Researching and reconciling misapplied or unapplied cash
Completing assigned month-end tasks accurately and timely
Strategically approaching customers to limit Basis' exposure and mitigate risk
Accurately and consistently documenting all collections efforts in Basis' financial system, Netsuite
Performing daily cash application timely and with 100% accuracy
Reviewing customers financial position and credit-worthiness using different tools and resources
Providing backup coverage as needed
Proactively engaging in periodically reviewing and updating existing policies and procedures
Providing Raving Fan service to customers and colleagues
Working with Billing and Sales to resolve customer issues timely
Assisting with special projects for the Manager or Director as needed