Collections Specialist

RNR Tire Express • Charlotte, NC

2d • Onsite

About The Position

RNR Tire Express is seeking a full-time Collections Specialist with strong customer service skills. The role involves maintaining customer relationships, identifying opportunities to renew customer agreements by reviewing applications, and providing excellent customer service. Responsibilities include making phone calls to customers regarding expired agreements and to references on expired accounts, resolving issues to facilitate renewals and prompt payments, and scheduling voluntary merchandise turn-ins. The position also requires occasional field work for product pick-ups and door hangers. The ideal candidate will possess patience, tact, and the ability to multitask effectively in a fast-paced, people-driven environment to meet weekly goals and contribute to the company's success. RNR Tire Express is a national franchise retailer of quality tires and custom wheels, established in 2000, with over 200 locations in 29 states and continued growth. The company fosters a culture of "serving our customers and not just providing them service" and supports employees with training, tools, competitive compensation, generous benefits, and a positive work environment.

Requirements

• Experience as a rental agent, account executive, account manager, account collection, or rent-to-own
• Valid driver's license with a clean driving history
• Can pass a drug screen and background check
• Ability to work a flexible schedule
• Professional communication skills in English
• Strong computer and phone skills

Nice To Haves

• Bilingual

Responsibilities

• Maintain customer relationships
• Recognize and create opportunities to renew customer agreements by looking over applications
• Provide excellent customer service while making phone calls to customers regarding expired agreements
• Make phone calls to references on expired accounts
• Assist in resolving issues to facilitate renewal and prompt payment as necessary
• Schedule voluntary turn-ins of merchandise
• Go out into the field to pick up product and do door hangers
• Handle challenging opportunities quickly while providing top-notch customer service
• Multitask while managing the pace of a call and keeping focused on the customer to meet weekly goals

Benefits

• Medical, dental, and vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential
• Competitive compensation
• Generous benefits
• Great work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees