Collections Specialist

AIR Communities•Denver, CO

13h•Onsite

About The Position

AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. The company values integrity, respect, collaboration, customer focus, and performance. The Collections Specialist role is part of the Shared Service Center team, located in the heart of the Denver Tech Center. This position involves contacting account holders to collect outstanding payments, requiring a balance between professionalism and ensuring timely payments. The role demands excellent communication and negotiation skills, along with the ability to work independently. The corporate office, situated in the Denver Tech Center, features expansive views of the mountains and the downtown skyline. This position is in-office 5 days a week to support central administrative operations, reflecting AIR's value for relationships and the benefits of working side by side with teammates.

Requirements

Computer literacy, and ability to learn new systems.
Capacity to utilize a variety of office equipment.
Good communication skills, both verbally and in writing.
Ability to maintain professionalism and composure during challenging conversations.
Ability to retain patience and manage stress.
Skilled in negotiation.

Responsibilities

Strike a balance between professionalism and ensuring timely payments.
Contact delinquent account holders by telephone or in writing and request payment to bring the account current.
Prepare late notices, process legal filings, collect rental payments, review warrants of restitution, conduct evictions, and establish alternative payment plans or other processes for payment of delinquent accounts.
Follow up with customers on established payment plans and document collection activities.
Recommend charge-offs.

Benefits

Attractive total compensation packages designed to recognize and reward performance.
Expected pay rate of $20.00 - $23.00 per hour, with potential for bonus earnings.
25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Short and long-term disability paid by the company.
401(k) plan with employer matching contribution up to 6%.
Paid time off including vacation, sick time, and 14 holidays.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits.
Pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.