Collections Specialist

Aston Carter•Burnsville, MN

3d•$30 - $35•Hybrid

About The Position

We are seeking a dedicated Collections Specialist to provide vital support in Accounts Receivable operations. This role involves serving as the primary point of contact for customer inquiries and managing various customer portals. You will play a key role in ensuring invoice accuracy, supporting order management activities, and contributing to process improvements.

Requirements

2+ years of Collections/Accounts Receivable experience
Proficiency in collections and reconciliation processes
Strong customer service skills
Experience with Excel, including vlookups
Experience with customer portals and EDI processes

Nice To Haves

Associates degree
Experience with SAP or similar ERP systems
Experience with various customer portals is a nice to have

Responsibilities

Serve as the primary point of contact for customer inquiries related to portal invoices and account administration.
Respond to customer requests via email, phone, and customer portals in a professional and timely manner.
Support order management activities and coordinate with internal departments to resolve customer issues.
Maintain accurate customer records and documentation.
Review customer invoices for completeness, pricing accuracy, tax requirements, and compliance with customer-specific billing instructions.
Verify purchase order details, payment terms, shipping information, and other invoice-related data before submission.
Coordinate corrections and reissuance of invoices when discrepancies are identified.
Work closely with Finance, Accounts Receivable, and Sales teams to resolve billing disputes and deduction claims.
Monitor invoice rejection reports and support past dues invoice collections.
Manage customer portals such as Walmart Retail Link, Ariba, Coupa, Tungsten, or other customer-specific platforms.
Upload invoices, credit notes, statements, and supporting documentation according to customer requirements.
Maintain portal master data including contacts, banking information, certificates, and company profiles.
Monitor portal notifications, workflow queues, and compliance requirements.
Troubleshoot portal access issues and coordinate with customer support teams when necessary.
Ensure customer portal information remains accurate and up to date.
Track and report invoice rejection rates, portal-related issues, and service performance metrics.
Identify recurring causes of invoice errors and recommend process improvements.
Support continuous improvement initiatives within Accounts Receivable and Order-to-Cash processes.