Collections Specialist
Aston Carter•Hopkins, MN
•$26 - $31•Hybrid
About The Position
Manage a portfolio of business-to-business accounts, driving collection efforts on outstanding balances while maintaining strong customer relationships. Communicate directly with customers regarding payment status, cash flow challenges, and account resolution, utilizing a consultative and relationship-based approach.
Requirements
- 2+ years of Collections experience, B2B (heavy in customer relationships)
- 1+ year of intermediate Excel experience (utilizing v-lookups, pivot-tables in daily work)
Nice To Haves
- 2+ years of SAP experience
Responsibilities
- Review aging reports, account holds, and collection priorities to ensure timely resolution of past-due balances.
- Partner with Customer Care and Sales teams to address customer concerns, resolve disputes, and support payment collection efforts.
- Research and resolve invoice discrepancies, billing issues, and other obstacles impacting payment.
- Utilize SAP and other internal systems to document account activity, track collection efforts, and maintain accurate customer records.
- Monitor customer payment trends and account exposure, escalating concerns and recommendations as needed.
- Exercise sound judgment and problem-solving skills to navigate complex customer situations and support overall cash flow objectives.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
