Collections Specialist

TrueML•Lenexa, KS

6d•Onsite

About The Position

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries. We are looking for a Collections Specialist to join our team in Lenexa, Kansas. At TrueAccord, we do things differently. We aren't just "collecting debt", we are helping people find a path back to financial health. As we grow, you will be on the front lines, moving away from old-school, aggressive collection tactics to provide a modern, helpful experience. Your mission is to act as a financial guide. You won’t just be following a script; you will use your communication skills to help real people solve problems and regain control of their finances. We are hiring for our class starting on August 10, 2026! Apply today!

Requirements

High school diploma or GED required.
High sense of ownership, resilience, and reputation of dependability
Excellent communication skills
Desire to influence positive outcomes
Skilled negotiator who can solve problems and resolve conflicts, always aiming for a win-win resolution.
Keen eye for detail
Strong critical thinking abilities
Motivated by achieving great results.
Adaptable and Resilient
Thrive in a fast-paced environment
Expertly manage multiple priorities
Ready to take on new challenges.
Results-driven but your commitment to compassion and understanding means you provide best-in-class customer service.

Nice To Haves

Prior experience in sales, customer retention, or handling objections and rejections.

Responsibilities

Be a Financial Guide: Use your excellent communication and negotiation skills to connect with consumers, understand their unique financial situations, and guide them to resolve their outstanding balances.
Drive Results: Proactively manage all communication channels—including calls (inbound and outbound), email, and chat—to establish effective payment plans and reach account resolution goals.
Champion Our Mission: Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery.
Innovate & Collaborate: Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability.