Collections Specialist

TEKsystems•Peoria, IL

8d•$19 - $19•Onsite

About The Position

We are seeking a detail-oriented and customer-focused Collections Specialist to join a collaborative team environment. This role is ideal for someone who enjoys problem-solving, conducting research, and working with both internal departments and external customers to resolve billing and account discrepancies. Unlike traditional collections positions, this role focuses heavily on account research, billing support, and accounts receivable activities rather than collection calls. You'll investigate outstanding balances, reconcile payment issues, and communicate with agents and customers primarily through email.

Requirements

At least 1 year of collections, billing, accounts receivable, or related experience.
High School Diploma or GED.
Strong computer skills and comfort learning new systems.
Basic Microsoft Excel knowledge (sorting, filtering, data organization).
Experience using Microsoft Outlook and email communication.
Strong attention to detail and organizational skills.
Ability to work independently while collaborating effectively with a team.
Professional communication skills with internal and external stakeholders

Nice To Haves

Experience with Microsoft Excel
Experience with Microsoft Outlook
Experience with Accounts Receivable and Billing Systems
Experience with Data Entry and Account Reconciliation Tools
Forward-thinking mindset and willingness to solve problems.
Ability to manage multiple priorities and deadlines.
Comfortable working both independently and collaboratively.

Responsibilities

Research and resolve billing discrepancies and past-due account balances.
Handle inquiries from agents regarding account statements, premium charges, and payment concerns.
Collaborate with internal teams and external customers to identify and resolve billing and collection issues.
Generate and distribute invoices, statements, and delinquent notices.
Monitor and maintain documentation related to accounts receivable activities.
Prepare reporting related to aged receivables and collection activities.
Manage a high volume of email correspondence while maintaining response time expectations.
Utilize multiple systems and tools to review account information and process updates.
Support special projects and assist with departmental initiatives as needed.