Collections Specialist (Call Center) - Full-Time - Topeka, KS - Paid Training & Bonuses

Berlin-Wheeler, Inc. • Topeka, KS

32d • Onsite

About The Position

Join our team as a Collections Specialist and become part of a professional call center environment focused on helping consumers resolve outstanding debts while delivering exceptional results for our clients. As a Collections Specialist, you'll use communication, negotiation, and problem-solving skills to help consumers identify realistic repayment solutions. Every conversation is an opportunity to make a positive impact while contributing to our clients' financial success. Whether you have previous collections experience or a background in customer service, sales, banking, retail, insurance, account management, or call center operations, we encourage you to apply.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer and data entry skills.
• Ability to multitask and navigate multiple systems.
• Dependable attendance and punctuality.
• Ability to remain professional during difficult conversations.

Nice To Haves

• Collections experience.
• Call center experience.
• Customer service experience.
• Sales, banking, insurance, or account management experience.
• Experience working in a goal-oriented environment.

Responsibilities

• Contact consumers regarding past-due accounts on behalf of our clients.
• Negotiate payment arrangements and account resolutions.
• Listen actively to understand each consumer's situation.
• Present available repayment options and solutions.
• Build rapport while maintaining professionalism and compliance.
• Document conversations and agreements accurately.
• Meet individual and team performance goals.
• Follow all company policies and applicable collection regulations.
• Deliver exceptional customer service during every interaction.

Benefits

• Monthly Performance Bonus Opportunities
• Paid Training
• Paid Time Off (PTO)
• Paid Holidays
• Health, Dental, and Vision Insurance options after 30 days
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED