Call Center Representative - Paid Training
EchoStar•Bluefield, WV
•Onsite
About The Position
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.
Requirements
- High school diploma or GED
- Ability to work full-time on-site
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Pre-employment screen
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
Nice To Haves
- Customer Service
- Dependability
- Resilience
- Problem Solving
- Continuous Development
- Multitasking
- Integrity
Responsibilities
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
- Promoting additional products and services
Benefits
- Paid training
- Time off
- Medical
- Dental
- Vision
- Life Insurance packages
- HSA
- 401(K) with company match
- Employee Stock Purchasing Program
- Tuition Reimbursement
- Complimentary DISH TV ($114.99/month)
- Discounts on Sling TV ($5/month)
- Boost Mobile plans (starting at $15/month)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
