Experienced Collections Specialist- Perry GA

Fire Protection Services, LLC•Perry, GA

1d•Onsite

About The Position

Fire Protection Services is a local company that has been serving Georgia for more than 35 years. Our team members are energetic, creative people with a passion for customer service. Due to our stellar rate of growth and success, we have a demand for an experienced Collections professional who can make an immediate impact on our team and operations.

Requirements

Knowledge of collections procedures, techniques, laws and regulations.
Productive Work Ethic
The Desire to Constantly Learn and Improve
A Customer Service Mindset
Attention to Detail
Excellent Problem Solving Skills
Multitasking Abilities
Outstanding Verbal and Written Communication Skills
Superb Organizational Capabilities
Flexibility
Persistence, Patience, Professionalism and Positivity!

Responsibilities

Work with the Management team to develop and execute an ongoing Collections program
Work toward the long-range goal of reducing and keeping the 90+ days past due accounts at a maximum of 8% of the Receivables total
Identify accounts that have proven uncollectable and therefore eligible to be written off
Serve as the main point of contact for past due Customers
Negotiate repayment options with Customers
Establish and maintain a system to easily identify Customers and accounts with unfavorable payment history
Assist other Team members, including the VAs, with how to monitor, manage and communicate with past due accounts
Conduct and log at least 40 outbound phone calls per day related to collections efforts.
Follow up with all invoices sent the day prior.
Follow all applicable collections rules and regulations
Process billing and payments, including the deposit of checks
Manage vendor portals
Efficiently use all communication tools as required
Serve as the team’s subject matter expert regarding collections