AR Collections Specialist - Hybrid (Atlanta, GA)

OneDigital • Atlanta, GA

21h • Hybrid

About The Position

At OneDigital, we are on a mission to help people do their best work and live their best lives. We are a people-first culture that is wired for growth, driven to serve, and committed to having your back. OneDigital offers employers and individuals insurance, financial services and HR consulting services, which improve the wellbeing, health and financial security of people across the US. The Collections Specialist will be responsible for tracking and resolving outstanding payment issues and generating aging reports in a timely manner. This role requires knowledge of general accounting principles and MS Office (especially Excel). The ideal candidate will display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask, and be a strong communicator, both in writing and over the phone, as they will frequently interact with various levels of management. OneDigital values growth and learning and always makes time to celebrate successes, fostering a supportive environment where team members have each other's back.

Requirements

• Knowledge of general accounting principles
• MS Office (especially Excel)
• Positive and proactive attitude
• Strong organizational skills
• Ability to prioritize and multitask
• Strong communicator, both paper and over the phone
• Ability to multi-task and thrive in a fast-paced environment
• High level of accuracy and attention to detail
• Ability to meet strict deadlines
• Effective verbal and written communications
• Demonstrated customer service orientation
• Advanced mathematical and logical deduction skills
• Excellent problem-solving skills
• A/BS in Accounting or Business
• 2+ years of experience

Nice To Haves

• Experience with Workday and Microsoft Dynamics preferred

Responsibilities

• Maintain an accurate aging report
• Monitor accounts to identify outstanding debt
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Initiate collections on past-due accounts
• Manage the status of accounts and identify inconsistencies
• Update accounts receivable database with new accounts or missed payments
• Interact with customers and team leaders to resolve outstanding issues
• Perform additional administrative duties as requested or assigned
• Cash application – posting payments to client accounts

Benefits

• Health, wellbeing, retirement, and other financial benefits
• Paid time off
• Overtime pay for non-exempt employees
• Robust learning and development programs
• Reimbursement of job-related expenses
• Employee perks and discounts
• Total-wellbeing benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees