Collections Specialist

Stanley Black & Decker, Inc.•Dublin, OH

1d•Remote

About The Position

As a Collections Specialist, you’ll be part of our Financial Services team working as a remote employee. You’ll get to review post-charge off accounts for disposition and present planned collection action recommendations to management for resolution. You will contact account holders to arrange payment, payment plans, or settlement of accounts in accordance with parameters set by the business. You will also recommend collection accounts for assignment to Collection/Legal, including review of documentation to ensure a complete set of documents and supporting information is provided for maximum recovery. Prepare accounts for placement and provide required documentation to support account placement. Document collection attempts and activities in Salesforce or other repositories as requested. Use commercially reasonable collection tactics to resolve accounts assigned to them. Uphold integrity, discretion, and respect for confidential information at all times.

Requirements

Consumer collections experience is required
Exceptional customer service experience.
Ability to understand and provide accurate and timely resolutions to customer questions and/or problems.
Strong analytical ability required to gather and interpret data in situations where the problems are moderately complex.
Able to prioritize duties and effectively manage time; strong organization skills.
Effective at performing detail-oriented tasks.
Exceptional written and verbal communication skills to manage across functions at various levels.
Self-motivated individual with the desire to succeed.
Proficiency with word processing and Excel spreadsheet software programs.
Knowledge of FDCPA is a must.

Responsibilities

Review post-charge off accounts for disposition and present planned collection action recommendations to management for resolution.
Contact account holders to arrange payment, payment plans, or settlement of accounts in accordance with parameters set by the business.
Recommend collection accounts for assignment to Collection/Legal, including review of documentation to ensure a complete set of documents and supporting information is provided for maximum recovery.
Prepare accounts for placement and provide required documentation to support account placement.
Document collection attempts and activities in Salesforce or other repositories as requested.
Use commercially reasonable collection tactics to resolve accounts assigned to them.
Uphold integrity, discretion, and respect for confidential information at all times.