Collections Specialist - Train On-Site Home Office Program - Salary up to $21/hou

Citi • Jacksonville, FL

4d • $41,600 - $53,600 • Hybrid

About The Position

Citi is hiring Collections Specialists for its Jacksonville, Florida location. The role involves managing customer accounts and using negotiation skills to create client-focused solutions. The position begins with on-site training at 1400 Citi Cards Way in Jacksonville. After successfully completing training, employees may have the option to work remotely through the Home Office Program, subject to role performance standards, suitable working conditions, and required home technology.

The role is full-time, with a salary range of $41,600 to $53,600 per year; the posting also advertises pay up to $21 per hour. Paid training is scheduled to start in January. An attached resume is required for consideration.

Citi describes a comprehensive benefits package that may include medical, dental, and vision coverage; a 401(k) with company matching; tuition reimbursement; paid time off and holidays; life, accident, and disability insurance; wellness programs; and employee assistance and mental health resources. Available offerings may vary by jurisdiction, job level, and date of hire.

Requirements

• 1–3 years of experience in a customer-facing, collections, or service-oriented role, including the ability to handle and resolve client inquiries.
• Ability to negotiate effectively and reach resolutions under pressure during customer interactions.
• Strong decision-making and problem-solving skills, with sound judgment.
• Proficiency in Microsoft Office and Windows operating systems.
• Excellent data entry skills.
• High school diploma or equivalent.
• An attached resume is required for consideration.

Responsibilities

• Manage customer accounts by handling outbound client calls and using negotiation techniques to reach effective, timely resolutions.
• Follow operational procedures and choose an appropriate course of action when resolving complex situations.
• Conduct consistent and accurate collections activity across account types using available tools and resources.
• Assess risk in day-to-day decisions and ensure actions comply with applicable policies, regulations, and ethical standards.
• Escalate and report control issues transparently to safeguard customers and the organization.

Benefits

• Medical, dental, and vision insurance, described as effective on the first day.
• 401(k) retirement plan with company matching.
• Tuition reimbursement.
• Paid time off, including vacation, personal days, and sick leave.
• Paid company holidays.
• Employee assistance program, mental health resources, and wellness coaching.
• Life, accident, and disability insurance.
• Wellness programs.
• Structured onboarding, supportive leadership, and internal career progression pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED