Fraud Specialist - Train On-Site Home Office Program - Salary up to $21/hour
About The Position
Citi is looking for Fraud Specialists to join our team and play a critical role in protecting clients and minimizing financial risk through early detection of fraudulent activity on credit card accounts. In this entry-level position, you will combine analytical thinking with a strong client focus to investigate account activity, verify transactions, and deliver a consistently high standard of service. This is an opportunity to build a meaningful career at one of the world's leading financial institutions, where your attention to detail directly safeguards clients and their assets. This is an entry-level position; we are proud to offer a competitive benefits package and significant opportunities for advancement within the company. This position requires you to complete training on site at 14000 Citi Cards Way, Jacksonville, FL. 32258. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions, and required technology. This full-time position comes with a fantastic benefits package designed to support you every step of the way! At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career.
Requirements
- 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
- High attention to detail with the ability to interpret data, identify discrepancies, and organize information clearly.
- Clear and concise written and verbal communication skills, with the ability to convey information accurately to clients and colleagues.
- Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
- Excels in a fast-paced environment while maintaining accuracy and attention to detail.
- High School diploma or equivalent.
- Attached resume is required to be considered.
Responsibilities
- Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
- Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address servicerelated requests and concerns with accuracy and professionalism across all inbound and outbound client interactions.
- Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.
- Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.
- Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required.
Benefits
- Day 1 Health Coverage: Medical, Dental, Vision
- Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
- Financial Future: 401(k) matching and tuition reimbursement
- Work-Life Balance: Generous paid time off including vacation and holidays.
- Heath & Wellness Support: Confidential mental health resources and assistance programs.
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
