Collections Specialist - Train On-Site Home Office Program - Salary up to $21/hou

Citi • Jacksonville, FL

16h • $41,600 - $53,600 • Hybrid

About The Position

Citi is hiring an entry-level Collections Specialist to manage customer accounts and work toward effective, timely resolutions. The role handles outbound client calls and uses negotiation skills to create client-focused solutions while contributing to customer outcomes and team performance. Specialists follow operational procedures, use available tools and resources to conduct accurate collections activity, make sound decisions, and escalate control issues transparently.

Training takes place on site at 1400 Citi Cards Way, Jacksonville, Florida. After training, employees may have the option to work from home through Citi’s Home Office Program if they are performing in the role and have suitable working conditions and required technology. The position is full-time and based in Jacksonville, Florida. Citi describes structured development, a supportive team environment, and opportunities for career advancement.

Requirements

• 1–3 years of experience in a customer-facing, collections, or service-oriented role, with the ability to handle and resolve client inquiries.
• Ability to negotiate effectively and reach resolutions under pressure in customer interactions.
• Strong decision-making and problem-solving skills, with sound judgment.
• Proficiency in Microsoft Office and Windows operating systems, with excellent data-entry skills.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• High school diploma or equivalent.

Responsibilities

• Manage customer accounts by handling outbound client calls and using negotiation techniques to reach effective, timely resolutions.
• Follow operational procedures and select appropriate actions when resolving complex situations.
• Conduct consistent and accurate collections activity across account types using available tools and resources.
• Assess risk in day-to-day decisions and ensure actions align with applicable policies, regulations, and ethical standards.
• Escalate and report control issues transparently to safeguard customers and the organization.

Benefits

• Medical, dental, and vision coverage, available from day one as stated in the posting.
• 401(k) matching.
• Tuition reimbursement.
• Paid time off, including vacation, sick leave, and paid holidays.
• Confidential mental health resources and assistance programs.
• Life, accident, and disability insurance.
• Wellness programs.
• Potential discretionary and formulaic incentive and retention awards for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED