Entry Level Collections Specialist ($20.85/HR)

TEKsystems•Scottsdale, AZ

13d•$21 - $21•Hybrid

About The Position

This is a contract-to-hire position in a call center production environment. The role involves making outbound calls using an auto-dialer and receiving inbound calls for early-stage collections (1-30 days late). The primary goal is to assist members in resolving outstanding accounts before they impact their credit scores. The environment is competitive, and the role requires empathy, problem-solving skills, and the ability to overcome objections. Performance is measured by effectively working on each account to collect outstanding balances.

Requirements

Communication skills
Ability to navigate multiple systems
Ability to negotiate with members
Determination to make things happen
Ability to provide empathy
Problem-solving skills
Ability to overcome objections
Ability to speak clearly

Nice To Haves

Some financial/collections experience is preferred.
Call center experience helps to keep up with the fast-paced environment.
Experience in customer service, retail, or hospitality is transferable.

Responsibilities

Make outbound calls using an auto-dialer.
Receive inbound calls from members.
Engage in early-stage collections (1-30 days late).
Negotiate with members to resolve outstanding accounts.
Provide empathy and problem-solve member issues.
Overcome objections to collect outstanding balances.
Work effectively on each account to collect all outstanding balances a member may have.