Collections Specialist (Entry Level)

Aston Carter•Neenah, WI

6d•$18 - $21•Onsite

About The Position

The Collections Specialist plays a key role in supporting accounts receivable activities and maintaining healthy customer account balances. In this position, you contact customers about past-due accounts, document all collection activities, respond to account inquiries, and deliver professional, customer-focused service to both internal and external stakeholders.

Requirements

Minimum of 1-2 years of customer service experience. No collections experience required
High School Diploma or GED.
Experience handling customer account inquiries and resolving issues in a professional manner.
Strong attention to detail when documenting account activity and payment commitments.
Proficiency with Microsoft Office Suite, including Excel.
Strong computer skills with the ability to navigate multiple systems efficiently.
Ability to communicate clearly and professionally by phone, email, and in writing.
Ability to work effectively in a fast-paced office environment.

Responsibilities

Contact customers via phone and email regarding past-due accounts and outstanding balances.
Encourage timely payment while supporting organizational goals related to accounts receivable and collections.
Document all collection activities, account notes, and payment commitments accurately within company systems.
Respond promptly and professionally to customer account inquiries and correspondence.
Participate in a departmental call group, answering incoming calls and providing courteous, professional customer service.
Communicate regularly with internal departments regarding customer account status, payment activity, and any issues requiring follow-up.
Monitor account information and payment updates to ensure records remain current and accurate.
Perform additional administrative and accounting support tasks as assigned to assist the broader team.