Collections Specialist I

Community Health Systems Professional Services Corporation • Nashville, TN

4h • Onsite

About The Position

The PASI Collector is responsible for performing outbound and inbound collection activities to resolve patient account balances. This role reviews and analyzes account information, communicates with patients to address questions and payment arrangements, and documents account activity in designated billing and account management systems. The PASI Collector supports accurate account resolution while maintaining professional, courteous, and compliant customer interactions.

Requirements

• H.S. Diploma or GED required
• 0-1 years experience in healthcare billing, collections, or customer service required
• Ability to communicate professionally and courteously with patients regarding sensitive financial information.
• Ability to analyze account data and apply basic problem-solving skills to resolve billing questions.
• Proficiency in using billing, account management, and call management systems.
• Strong attention to detail and ability to accurately document account activity.
• Ability to work effectively in a fast-paced, call-driven environment.

Nice To Haves

• Experience in sales, physician offices, or call center setting highly preferred

Responsibilities

• Performs outbound and inbound collection calls using an automated dialing system to obtain payment or resolve outstanding patient account balances.
• Reviews and analyzes patient accounts to respond to inquiries, explain balances, and identify appropriate resolution options.
• Uses billing and account management systems to research account activity, update notes, and document collection actions.
• Communicates clearly and professionally with patients, teammates, and management to support effective account resolution.
• Maintains accurate and timely documentation of all account activity in accordance with departmental standards and compliance requirements.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision plans to keep you and your family healthy.
• Competitive Pay & Full Benefits: A salary and package designed to reward your expertise and dedication.
• Paid time off
• Future Security: 401(k) with matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED