Collections Specialist I

ORNL Federal Credit Union

18h • Onsite

About The Position

The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues. Additional duties include performing various administrative tasks vital to the day-to-day function of the department. This role involves locating and advising members of delinquent loans, including student loans, by telephone and/or mail and requesting payment. The specialist also services the needs of members who place inbound calls to the department, assists the department with various administrative tasks, and provides support with end-of-the-month reporting.

Requirements

• Six months or more of experience processing transactions and delivering customer service in a banking or credit union environment is required.
• A high school diploma or GED.
• Must be proficient in Microsoft Excel, Word, and Google Workspace, including Gmail, Google Docs and Google Sheets
• Excellent written and verbal communication skills required with the ability to effectively interact and make recommendations to all levels of the organization
• Excellent organizational and analytical skills and reasoning ability required
• Must possess excellent time management skills and be accustomed to working with deadlines
• Must be detail-oriented and be able to maintain a high level of accuracy

Nice To Haves

• One or more years of experience in a banking or credit union collections environment is preferred.

Responsibilities

• Locates and advises members of delinquent loans, including student loans, by telephone and/or mail and requests payment.
• Services the needs of members who have placed inbound calls to the department.
• Assists the department with various administrative tasks and provides support with end of the month reporting.
• Performs other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED