Collections Specialist I
About The Position
Are you someone who enjoys problem-solving and connecting with people? As a Collections Specialist I, you’ll work directly with customers to understand their situations, identify solutions, and help them get back on the path to financial wellness. You’ll build relationships, think critically, and make a meaningful impact every day. You’ll spend your day reaching out to customers with past-due accounts, discussing payment options, and documenting your conversations. When something doesn’t add up, you’ll dig deeper — researching payment issues, credit reports, and other details to find the root cause. You’ll collaborate with your teammates and escalate unique situations as needed, all while maintaining professionalism and empathy.
Requirements
- Ability to communicate effectively and professionally (written and verbally)
- Ability to work with speed and accuracy
- Ability to grasp technical information quickly
- Ability to work independently and as a team member
- Proficiency in Microsoft Word and Excel
- Willingness to travel for early training
Nice To Haves
- 1-2 years of experience in customer service, banking, or collections
Responsibilities
- Work directly with customers to understand their situations, identify solutions, and help them get back on the path to financial wellness
- Build relationships
- Think critically
- Make a meaningful impact every day
- Reach out to customers with past-due accounts
- Discuss payment options
- Document conversations
- Research payment issues, credit reports, and other details to find the root cause
- Collaborate with teammates
- Escalate unique situations as needed
- Maintain professionalism and empathy
Benefits
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 Days Paid Time Off
- 11 paid holidays
- Bereavement leave
- Education Assistance Program
- Paid Parental Bonding Leave
- Wellness benefits
- Life event coverage
- Service awards
- Financial benefits including 401(k) match, stock purchase plan and more
- Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping
- Logo wear discounts
- Free checking account, checks and discounted bank services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
