Collections Service Representative

City of New Haven•New Haven, CT

5d•Onsite

About The Position

This is fiscal/clerical work in the collection of property taxes, and other fees in the office of the Tax Collector or Receivables. Work involves computer interaction to City’s mainframe tax collection system, interaction with taxpayers concerning payments, receiving cash, interpreting State Statues as they relate to the collection of property taxes and performing related duties. Work is performed under the supervision of the Tax Collector and Deputy Tax Collector and is evaluated on the basis of accuracy and compliance with established policy, rules and regulations. This is a highly visible job in the offices of the Tax Collector or Receivables; individual must be able to perform duties under sometimes-stressful conditions.

Requirements

Graduation from high school, preferably supplemented by courses in accounting or bookkeeping
At least one year experience as a teller, cashier, collector or customer service representative handling large sums of money
Knowledge of principles and practices of cashiering, customer service and business mathematics.
Knowledge of computerized business or financial systems.
Knowledge of Microsoft Excel and Word.
Knowledge of office procedures, methods and equipment with particular reference to the receiving and accounting for the receipt of cash.
Knowledge and understanding of proper customer service techniques.
Some knowledge of collection procedures.
Ability to receive cash and make change with accuracy and speed.
Ability to make accurate arithmetic computations.
Ability to interpret tax data from mainframe tax system.
Ability to interpret data from City’s parking tag system.
Current authorization to work in the U.S. without employer-sponsored visa support.

Responsibilities

Front line representative working directly with taxpayers answering inquiries, analyzing tax data, preparing tax bills and explaining tax status to taxpayers.
Computer interaction with City’s Tax Collection system and/or Parking Tag system.
Counts, balances and reports cash collected, counts and bands monies received.
Operates cash register, scanning equipment, adding machines and printers.
Post tax payments on City’s tax collection system.
Files, records and reports, prepares related reports on PC equipment using Excel and Microsoft Word.
Assists in preparation of delinquent notices.
Performs other related office functions and clerical work.