Collections Representative

Aston Carter•Chino, CA

21h•$25 - $28•Remote

About The Position

We are seeking an Accounts Receivable (AR) / Collections Specialist for a short-term remote contract (60–90 days) with potential extension based on performance. This role will focus on light collections efforts, customer outreach, and investigative work to understand payment delays and improve cash flow. This is not a hard collections environment—success in this role comes from strong communication, problem-solving, and follow-through.

Requirements

At least 2 years of experience in accounts receivable and/or collections.
Proven experience working with aging reports and conducting customer outreach to resolve unpaid invoices.
Familiarity with CRM systems, with Salesforce preferred but other CRM platforms also acceptable.
Strong investigative and problem-solving skills to identify root causes of non-payment and recommend solutions.
Ability to handle high-volume outbound calls and follow-ups with professionalism and persistence.
Basic Excel skills, including filtering, sorting, and tracking data.
Customer service–oriented communication style with the ability to maintain positive relationships while pursuing payment.
Self-motivated and able to work effectively in a remote, fast-paced environment with minimal supervision.

Nice To Haves

Experience documenting customer interactions and account status in CRM systems.
Background in collections customer service or collection calls within a business environment.
Strong attention to detail when tracking accounts, updating contact information, and documenting escalations.
Ability to collaborate with cross-functional teams and project managers across multiple locations.
Comfort working with a large-dollar portfolio and contributing to measurable reductions in accounts receivable backlog.

Responsibilities

Review and manage an aging accounts receivable report for a portfolio of approximately $10M to identify outstanding balances and prioritize follow-up activities.
Conduct high-volume outbound calls and follow-ups with customers and vendors to understand why invoices remain unpaid and to confirm payment status and timelines.
Collect payments directly when possible and ensure proper escalation and documentation when immediate collection is not feasible.
Document all findings, conversations, and action items in Salesforce or a similar CRM system to maintain accurate and up-to-date records.
Create and manage tickets in the CRM to track issues, monitor progress, and ensure timely resolution of outstanding items.
Escalate unresolved or complex accounts to the appropriate Project Manager across multiple U.S. locations, providing clear context and supporting documentation.
Partner closely with internal teams to investigate issues, resolve disputes, and drive a measurable reduction in outstanding accounts receivable balances.
Perform research to identify and verify updated contact information when existing customer or vendor data is outdated or incomplete.
Support efforts to make a significant and measurable reduction in the accounts receivable backlog over the course of the contract period.
Use basic Excel functions such as filtering, sorting, and tracking data to organize account information and monitor collection activities.
Maintain a professional, customer-service-oriented approach in all interactions while consistently following up to ensure progress on overdue accounts.
Work independently in a remote, fast-paced environment, managing time and priorities effectively to meet collection and performance goals.