Collections Representative

Owens & Minor•Remote - Ohio, OH

1d•$17 - $17•Onsite

About The Position

The Collections Representative follows up with insurance companies to resolve unpaid claims. This role involves researching overdue account balances, following up with insurance carriers or customers on delinquent payments, and reviewing unpaid and underpaid claims. The representative will also resubmit or appeal claims as necessary, coordinate collection activities for delinquent accounts, and ensure compliance with the Fair Debt Collector Practices Act (FDCPA). Additionally, the role includes responding to customer inquiries, researching and documenting customer accounts, resolving discrepancies, and preparing adjustments and refunds. Accurate data entry into the billing system is crucial, as is bringing recurring issues to the attention of the supervisor. The representative will also initiate payments, resubmit bills, and pursue patient payment obligations when insurance defaults, as permitted by law or contractual relationships. Punctual attendance and reliable, consistent attendance are required. This position is stationary and requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It may also require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees must be physically able to efficiently perform the essential functions of the position, with reasonable accommodations provided for qualified individuals with disabilities. Work is performed in an office setting with exposure to moderate noise. Occasional travel may be required.

Requirements

High school diploma is required.
One year of related experience is required.
English (reading, writing, verbal).
Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
Basic skills in Word and Excel.

Responsibilities

Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
Reviews unpaid and underpaid claims.
Resubmits or appeals as necessary.
Verifies payment information adjustments to supervisor.
Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
Complies with the Fair Debt Collector Practices Act (FDCPA).
Responds to customer inquiries regarding account status.
Researches customer’s accounts thoroughly and documents appropriately.
Resolves discrepancies and prepares adjustments and refunds as necessary.
Ensures that all information regarding collection activity of account is entered accurately into the billing system.
Brings recurring issues to the attention of the department supervisor.
Initiates payments and resubmits bills as necessary.
Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
Report to work punctually at assigned starting time, and have reliable, consistent attendance
Performs other duties as required.