Collections Representative - Legal
About The Position
HarrisLoftus, PLLC is a fast-growing law firm representing national clients across multiple states. We partner with financial institutions and other creditors to resolve consumer and commercial debt through professional, compliant, and results-driven legal processes. We are seeking a motivated and professional Collections Representative to join our team. This is a phone-based debt collection role focused on communicating with debtors to resolve outstanding balances. The ideal candidate is a strong communicator, detail-oriented, and comfortable navigating sensitive financial conversations with professionalism and empathy.
Requirements
- High school diploma or equivalent
- 1+ year of collections, customer service, or phone-based experience
- Proficiency in Microsoft Office (Word, Outlook, Excel)
- Strong verbal communication and negotiation skills
- Ability to handle high call volumes in a fast-paced environment
- Professional and empathetic demeanor when handling sensitive conversations
- Strong attention to detail and organizational skills
- Reliability and ability to work effectively in a fast-paced team environment
- Ability to multitask and prioritize competing deadlines
- Ability to maintain confidentiality of sensitive account information
- Positive attitude and team-oriented mindset
- Ability to work overtime as required
Nice To Haves
- Prior debt collections or financial services experience
- Bilingual in Spanish (conversational or professional fluency)
- Experience with collections management software or CRM systems
Responsibilities
- Answer inbound and outbound collection calls in a professional and courteous manner
- Communicate with debtors to negotiate payment arrangements and resolve outstanding balances
- Maintain accurate and up-to-date account records and documentation
- Adhere to all federal and state debt collection laws, including FDCPA compliance
- Meet daily and weekly collection targets and performance deadlines
- Escalate complex or unresolved accounts to the legal team as needed
- Respond to debtor inquiries via phone and email in a timely manner
- Collaborate with internal teams to ensure accurate account management
Benefits
- 401(k) with employer match
- Medical, dental, and vision insurance
- Paid time off
- Profit-sharing opportunities
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
