Collections Representative

Columbia Debt Recovery LLC dba Genesis•Phoenix, AZ

11h•Onsite

About The Position

Genesis Collections is seeking experienced, performance-driven debt collectors who know how to close, negotiate, and resolve accounts professionally and compliantly. Since 2012, Genesis has built a national reputation in the multifamily housing collections space by combining advanced technology, compliance excellence, and a strong performance culture. We are growing and we are looking for collectors who are ready to maximize their earning potential. We are a skills based hiring company! In person testing available during the in-person interview process.

Requirements

Minimum 1 year of debt collection experience (required)
Strong negotiation and objection-handling skills
Proven track record of meeting or exceeding collection goals
Professional phone presence and strong communication skills
Understanding of accounts receivable and financial concepts
Comfortable working in a structured, in-office environment
Ability to multitask while maintaining compliance and accuracy
High School Diploma or equivalent.
Must be able to type 30 wpm.
Customer service skills.
Strong communication skills.
Computer knowledge with the following software: MS Office and VOIP phone systems.
Knowledge of Fair Housing rules and regulations.

Nice To Haves

1-2 years of prior experience with debt collections preferred but not required multifamily residential properties experience.

Responsibilities

Managing and recovering delinquent accounts within the multifamily housing sector
Negotiating payment arrangements and settlements
Maintaining strict compliance with FDCPA and company policies
Meeting and exceeding monthly performance goals
Documenting account activity accurately and thoroughly
Leveraging technology to maximize account resolution