Collections Reps and Bilingual Collections Reps
About The Position
Onsite Collections Representatives and Bilingual Collections Representatives $17/hr + Monthly Performance Incentives. Bilingual Spanish Differential: Additional 15% (Starting wage of $19.55/hr). Monday–Friday | 10:30am–7:00pm | NO weekends. At CAPITAL Services, our Collections team partners with customers to create collaborative payment solutions while delivering exceptional service. We value work-life balance and employee growth—offering 3 weeks of paid vacation, 11 paid holidays, and paid sick leave, along with a supportive and engaging culture. Training & Support: You’ll complete a full-time, paid 4-week training designed to set you up for success. Our training includes hands-on learning, self-paced modules, and mentorship to help you build confidence and skills in your role. At CAPITAL, we are committed to connecting people with convenient purchasing power for life’s needs. Our team consistently strives for improvement and focuses on excellence in everything we do. We challenge ourselves to be better every day through learning, adapting, and evolving!
Requirements
- Fluency in Spanish (for Bilingual Collections Representative role)
Nice To Haves
- Work-from-home options available after 9 months, contingent on meeting performance standards
Responsibilities
- Provide patient, empathetic support when assisting customers with credit card payment inquiries
- Communicate professionally and effectively through phone interactions
- Analyze account details to identify the best resolution for each customer
- Negotiate and collaborate to resolve payment-related concerns
- Consistently meet performance and quality goals
Benefits
- 3 weeks of paid vacation
- 11 paid holidays
- paid sick leave
- Monthly and quarterly performance-based incentives
- Bilingual differential for fluency in Spanish – 15% (starting wage of $19.55/hr)
- Career growth with opportunities with pay increases
- Work-from-home options available after 9 months, contingent on meeting performance standards
- Competitive benefits including medical, dental, vision
- paid parental leave
- 401(k) with up to 6% company match
- tuition reimbursement
- Regular one-on-one development-focused meetings with your manager
- Community volunteer opportunities
- Company outings, on-site and off-site events, games, contests, and lots of food!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
