Collections Representative (PST)

Aston Carter•Chino, CA

21h•$25 - $28•Remote

About The Position

The Collections Representative manages a high-volume portfolio of aging accounts receivable, conducts proactive outreach to customers, and drives resolution of outstanding balances. This role focuses on investigating unpaid invoices, documenting findings in a CRM system, and collaborating with internal teams to reduce the overall AR backlog while delivering professional, customer-oriented service in a remote work environment.

Requirements

At least 2 years of accounts receivable and/or collections experience.
Proven experience working with aging reports and conducting customer outreach to resolve outstanding balances.
Hands-on experience with CRM systems; Salesforce experience is preferred, though other CRM platforms are acceptable.
Demonstrated collections and customer service skills, including conducting outbound collection calls.
Strong investigative and problem-solving abilities to identify root causes of non-payment and appropriate resolution paths.
Ability to manage and execute high-volume follow-ups with professionalism and persistence.
Basic Excel skills, including filtering, sorting, and tracking data for reporting and follow-up purposes.
Self-motivation and the ability to work effectively and independently in a remote, fast-paced environment.
Clear, professional verbal and written communication skills for interacting with customers, vendors, and internal teams.

Nice To Haves

Experience documenting account activity and creating tickets in CRM systems to track issues and resolutions.
Background in data entry related to accounts receivable or collections processes.
Customer service–oriented mindset, with the ability to balance firm collection efforts and positive customer relationships.
Comfort working with multiple internal stakeholders across different locations to resolve billing and payment issues.
Strong organizational skills to prioritize accounts and follow-ups within a large AR portfolio.

Responsibilities

Review and manage an aging accounts receivable report for an assigned portfolio of approximately $10M to identify outstanding balances and priority accounts.
Conduct outbound calls and follow-ups with customers and vendors to understand why invoices remain unpaid and to confirm payment status and expected timelines.
Collect payments directly when possible and ensure appropriate next steps for accounts that require further investigation or escalation.
Document all interactions, findings, and next actions in Salesforce or a similar CRM system to maintain accurate and up-to-date account records.
Create and manage tickets in the CRM to track issues, follow-ups, and resolutions for each outstanding invoice.
Escalate unresolved or complex items to the appropriate Project Manager across multiple U.S. locations to drive timely resolution.
Partner closely with internal teams, including project and operations stakeholders, to resolve billing discrepancies and reduce outstanding AR balances.
Perform research to identify updated or correct contact information when existing customer or vendor data is outdated or incomplete.
Support focused efforts to make a measurable reduction in the accounts receivable backlog during the contract period.
Handle a high volume of follow-ups with professionalism, maintaining a customer service–oriented approach in all communications.
Use basic Excel functions such as filtering, sorting, and tracking data to monitor account status and follow-up activities.
Work independently in a remote, fast-paced environment while meeting productivity and quality expectations.