Collections Representative Level 1

TEKsystems•Phoenix, AZ

1d•Hybrid

About The Position

TEKsystems is hiring Delinquency Control Counselors to support a Fortune 100 Financial Institution. This role operates in a fast‑paced call center environment handling both outbound and inbound calls, primarily focused on early‑stage delinquency (1–30 days past due)—which does not impact member credit scores. The goal is to help members resolve delinquency early through effective communication, financial counseling, and available payment solutions. Success in this role is driven by quality interactions and account resolution, not just call volume.

Requirements

High-volume, production-driven call center
Strong focus on quality conversations, compliance, and member experience
Fast-paced environment with clear performance expectations and support
Daily Call Volume: 80–120+ calls per day

Responsibilities

Make outbound collection calls and handle inbound calls using an auto‑dialer system
Work early‑stage delinquency accounts (1–30 days past due)
Help members cure delinquency using available payment options and loss mitigation tools
Provide financial counseling and offer solutions such as repayment plans, promises‑to‑pay, loan modifications, refinances, and deferral programs
Gather and review financial information to determine the best resolution
Document all member interactions, repayment agreements, and delinquency reasons accurately
Communicate professionally and empathetically while overcoming objections