Collections Representative I

Grainger Businesses • Lake Forest, IL

19h • Hybrid

About The Position

The Collection Customer Service Representative provides a high level of service to our customers to manage our receivables and will report to a Collection Supervisor. This role involves answering inbound phone inquiries, responding to customer requests for documentation, and utilizing professional collection skills and techniques to identify reasons for delinquent account status, including outbound calling. The representative will collaborate with various departments such as Credit, Sales, and Branch partners to resolve collections issues, maintain accurate customer contact notes, and work with customers and accounts receivable specialists to resolve un-reconciled checks. Additionally, the role involves partnering with Sales personnel on payment barrier removal and providing Credit Managers with customer information for evaluating payment terms.

Requirements

• High school diploma or equivalent
• 1+ year of experience solving customer issues in a customer service environment or inbound call center experience.
• Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)
• Phone customer service skills and a solid command of English grammar for verbal and written interactions.
• The ability to work in Lake Forest, IL location for training and position requirements.

Responsibilities

• Answer inbound phone inquiries and quickly respond to customer requests for documentation.
• Demonstrate problem solving and curiosity dealing with our customers and your colleagues.
• Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling.
• Work with multiple departments such as Credit, Sales, and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
• Maintain accurate and detailed customer contact notes following established standard repeatable processes.
• Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks.
• Partner with Sales personnel on payment barrier removal.
• Provide Credit Managers with customer information to help evaluate customer payment terms.

Benefits

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees