Collections Operations Specialist

Suffolk Credit Union•Town of Brookhaven, NY

47d•$21 - $23

About The Position

The Collections Operations Specialist provides administrative and operational support to the Collections Department. This position assists with document processing, reporting, payment posting, and vendor communication related to delinquent accounts, repossessions, and deficiencies. The Specialist ensures all collection and recovery activities are accurately documented, logged, and completed in accordance with Suffolk Credit Union's policies, procedures, and regulatory standards. This position is critical to maintaining compliance, accuracy, and efficient daily operations within the Collections Department.

Requirements

High school diploma or equivalency certification required.
Minimum of one (1) year of experience in administrative, accounting, or financial services environment.
Knowledge of credit union collection and administrative processes.
Strong organizational and data-entry skills with a high level of accuracy.
Ability to manage multiple priorities in a deadline-driven environment.
Strong written and verbal communication skills.
Working knowledge of DNA, Temenos LMS, and Microsoft Office applications.
Ability to maintain confidentiality and handle sensitive member information with discretion.

Nice To Haves

Experience supporting collections, repossession, or recovery processes preferred.

Responsibilities

Processes and maintains collection records, notices, logs, and documentation in accordance with department procedures and regulatory requirements.
Posts payments, agency remittances, adjustments, and other account transactions in DNA and Temenos LMS.
Monitors and maintains collection activity logs, including bankruptcies, deceased loans, repossessions, negative shares, and payment plans.
Manages the full negative share account lifecycle, including charge-offs, recoveries, and ChexSystems reporting.
Processes insurance claims, disability claims, credit bureau disputes, and other approved collection-related procedures.
Reviews, prepares, and routes correspondence; tracks referrals to outside agencies and attorneys; and supports timely document processing.
Ensures collection activities are accurately documented, maintains audit readiness, and assists with internal and external audits and examinations.
Verifies compliance with FDCPA, FCRA, NCUA, and credit union policies while safeguarding confidential member information.
Responds to member inquiries regarding payments, payoff requests, and account information while providing professional member service.
Supports departmental operations by maintaining procedure manuals, reporting system issues, assisting teammates, participating in process improvements, providing cross-functional backup, and performing other duties as assigned to support the credit union's mission.