WFH Collections Officer
About The Position
National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions. Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customised solutions to complex customer challenges. We are seeking a highly motivated, bilingual (English/French) WFH Collections Officer to join our dynamic team. This role is perfect for individuals who are persuasive, results-driven, and enjoy building strong relationships with clients. You will play a key part in ensuring client satisfaction while helping our organisation achieve its business objectives.
Requirements
- Bilingual in English and French (mandatory)
- Strong persuasive communication and negotiation skills
- Comfortable reaching out to clients and following up consistently
- Goal-oriented and results-driven with the ability to handle challenging situations
Nice To Haves
- Previous experience in client-facing, sales, or marketing roles is a plus
Responsibilities
- Proactively engage with client accounts to provide guidance, support, and timely follow-ups
- Communicate effectively with clients to offer solutions and maintain positive relationships
- Negotiate agreements and assist clients in managing their account needs
- Collaborate with internal teams to resolve client issues efficiently
- Demonstrate persistence, problem-solving, and adaptability to achieve outcomes
- Maintain accurate records of client interactions and account activities
Benefits
- Competitive base salary with uncapped performance-based commissions
- Comprehensive insurance coverage, incentives, and paid training
- Extraordinary referral bonus program
- Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more
- Continuous opportunities for internal and global growth
- Monthly coaching and ongoing learning & development support
- Philanthropic initiatives and year-round employee engagement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
