Collector - WFH

Swc Group•Carrollton, TX

3d•Remote

About The Position

This is a Work-From-Home (WFH) remote position for a Collector. To be considered, candidates MUST live in Texas, outside of the DFW area. The role requires a minimum of 3 years of experience in Debt Collections. Equipment is not provided by the company, and specific equipment requirements must be met by the applicant. The compensation includes a starting base pay of $15/hr, with an additional $1/hr bilingual shift differential for those who pass a Spanish test. There is also potential for monthly bonuses based on collections and performance, as well as daily, weekly, and monthly incentives and prizes.

Requirements

MUST Live in Texas (outside of DFW area)
3+ years’ experience in Debt Collections
High School Diploma/GED required
Must be 18 years of age or older
Authorized to work in the United States
Clean background check and a negative drug test result
Effective communication, negotiation, and problem-solving skills
Ability to multi-task in a production driven environment
Basic computer knowledge and typing skills required
Must be comfortable navigating between multiple computer screens and systems
Internet: Wired High-Speed Internet Connection 15 Mbps download speed and at least 3 Mbps upload speed, Network Latency Max 250 MS
Computer/PC/Laptop: Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Cell Phones), Computer needs to be 2019 or newer, 8 Gb Memory, 1 USB Type A 2.0
Headset & Webcam: Logitech H390 Headset, Internal or External Web Camera
Work Area: Must have a home office set up and an ethernet cord you can connect to your computer. Quiet workspace free of background noise and distractions. Private area acceptable for webcam use.
All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI.

Nice To Haves

Bilingual (Spanish) upon completion of Spanish test

Responsibilities

Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
Accurately and thoroughly notates each account with efforts performed and results attained.
Handles PCI Data confidentially and securely.