Collections Officer

National Credit Recovery Inc•Mississauga, ON

1d•CA$48,000 - CA$50,400•Remote

About The Position

National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions. Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customized solutions to complex customer challenges. We are seeking an experienced and results-driven Legal Collector with a minimum of 1 year of collections experience to join our growing remote team across Canada. The ideal candidate is a strong negotiator who is revenue-focused, detail-oriented, and motivated by performance and results. This individual will be confident handling difficult conversations, skilled in modern skip tracing techniques, and experienced in locating employment, assets, and property information to support recovery efforts. As a Collections Officer, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include (but not limited to): * Manage delinquent and legal accounts in accordance with Canadian collections laws and company policies * Negotiate payment arrangements, settlements, and recovery solutions with consumers * Conduct advanced skip tracing using modern investigative tools and databases * Attempt to locate updated consumer contact information, employment details, assets, and property ownership information * Maintain a strong focus on revenue generation, account resolution, and recovery performance * Review account documentation and maintain accurate and detailed collection records and notes * Work collaboratively with internal legal and collections teams * Ensure all collection activity remains compliant with applicable provincial and federal regulations * Meet or exceed individual recovery and performance targets

Requirements

Minimum 1 year of collections experience, preferably in legal, recovery, or judgment collections
Strong negotiation, communication, and conflict resolution skills
Revenue-focused mindset with a proven ability to deliver results
High attention to detail and strong organizational skills
Experience with modern skip tracing methods and investigative research tools
Ability to identify and verify employment, assets, and property information
Solid understanding of Canadian collections regulations and compliance standards
Self-motivated and capable of working independently in a remote environment
Proficiency with collection software and Microsoft Office applications

Responsibilities

Manage delinquent and legal accounts in accordance with Canadian collections laws and company policies
Negotiate payment arrangements, settlements, and recovery solutions with consumers
Conduct advanced skip tracing using modern investigative tools and databases
Attempt to locate updated consumer contact information, employment details, assets, and property ownership information
Maintain a strong focus on revenue generation, account resolution, and recovery performance
Review account documentation and maintain accurate and detailed collection records and notes
Work collaboratively with internal legal and collections teams
Ensure all collection activity remains compliant with applicable provincial and federal regulations
Meet or exceed individual recovery and performance targets