COLLECTIONS OFFICER

Morrison County•Little Falls, MN

2d•$24 - $34•Onsite

About The Position

The Collections Officer is responsible for collecting debts owed to Federal and State agencies and tracking the funds received. Responsible for assessing and calculating fees owed to Morrison County and pursuing recovery of funds, as well as calculating fees. Maintains familiarity with statutes, policies, laws, and regulations and applies them appropriately. Communicates with: Internally – All HHS staff. Externally – State/county/city entities and public.

Requirements

Requires specialized training beyond High School, but less than an associate degree.
One (1) year of relevant experience required.
Ability to pass all position required background(s) and testing(s).
Valid MN driver’s license
Understanding of the organization’s goals and objectives.
Strong interpersonal skills.
Good written, oral, and interpersonal communication skills.
Highly self-motivated and directed.
Strong organizational skills.
Excellent attention to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Able to work in a team-oriented, collaborative environment.

Responsibilities

Sets up obligations for families with fee for service arrangements when a case is opened.
Assists with a variety of billing processes including accounts payable and accounts receivable.
Monitors payments made; ensures bills are sent to proper accounts; verifies accuracy; answers questions from the public.
Makes client contact; interviews responsible persons owing money to the County to inform them of statutory requirements relating to collections and required county actions.
Recommends action to receive payment, including garnishment, conciliation court, state tax intercepts, etc.
Works with families in the foster care program, calculating fees and how to recover costs the county incurs through direct collection, income withholding or through civil litigation.
Receives and reviews various reports, documents, and forms, including DHS printouts, Social Services referrals, Income Maintenance referrals, tax returns, pay stubs, various letters and forms, and satisfaction of judgment forms.
Prepares letters and documents; files and copies forms, and documents; schedules appointments.
Meets with families of deceased Medical Assistance clients and arranges for collection of assets in their estates, including filing documents and contacts with financial institutions.
Attends hearings on claims, probate.
Verifies all required information, explains guidelines and procedures, data privacy laws, and appeals processes.
Performs related work as required.
Aids in training new staff.