Collections Officer I

Knoxville TVA Employees Credit Union • Knoxville, TN

18h • $20 - $22 • Onsite

About The Position

The Knoxville TVA Employees Credit Union is seeking a service-minded individual to join their team as a Collections Officer I. This full-time, on-site position is responsible for monitoring payments, following up on delinquent accounts, and ensuring members receive high-quality service. The role involves communicating with members about their accounts, applying relevant regulations, and maintaining accurate records. The Credit Union aims to help members grow financially and is looking for someone who embodies the 'People Helping People' mindset.

Requirements

• High school diploma or equivalent required.
• At least one year collection or credit union experience is strongly preferred or equivalent combination of education and experience.
• Experience collecting on multiple loan products strongly preferred.

Responsibilities

• Monitor payments for late and/or delinquency status.
• Follow up on delinquent and overdue accounts by receiving and initiating phone calls, texts and/or letters.
• Communicate a sense of urgency when speaking to members in reference to their delinquent account.
• Collect on multiple delinquent accounts and communicate a sense of urgency to the debtor to pay the delinquent loan up to date.
• Document all work including, but not limited to, phone calls and promises to pay to maintain accurate records on accounts.
• Order appropriate collection letters according to department guidelines.
• Understand and appropriately apply the Fair Debt Collection Practices Act (FDCPA) in all account communication.
• Identify and recommend accounts for extensions and workout/consolidation loans and assist with negotiation and presentations for approval.
• Perform skip tracing techniques, including but not limited to: reading credit reports, utilizing search engines, social media and vendor systems.
• Maintain an understanding of Credit Union utilized systems including but not limited to payment and insurance vendor systems.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

Benefits

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED