Collections Specialist I

TrueML • Everett, WA

1d • Onsite

About The Position

As a Collections Specialist, you will empower consumers to navigate the repayment process with dignity and clarity. Joining our team to drive impactful account resolution, your critical goal is to deliver empathetic, high-quality support while guiding customers toward realistic financial solutions. This team is the entry point to Sentry & the TrueAccord brand, and has consistently proven to be a launchpad for your career. We're proud to see our team members flourish, with former specialists advancing into diverse and rewarding careers, including leadership roles, technical positions, and critical back-office and administrative roles. By combining Sentry’s local legacy with TrueAccord’s innovative, empathy-driven approach, we’ve retired aggressive, old-school tactics in favor of a modern, helpful consumer experience. We are currently expanding our Collections team and looking for motivated individuals who value respect as much as results.

Requirements

• Strong verbal and written communication skills
• Ability to de-escalate tough situations with empathy and active listening
• Ability to thrive in a fast-paced environment and comfortably navigate new account management systems, evolving policies, and client expectations.
• Ability to look past the surface of a "no" to find a "how."
• Ability to remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
• An eye for detail and the ability to manage your time and tasks efficiently
• High school diploma or GED required
• 1 year of experience in customer service, contact centers, collections, or a related client-facing role

Nice To Haves

• Bilingual in Spanish and English

Responsibilities

• Manage a consistent flow of calls, guiding conversations to help individuals resolve outstanding account balances
• Partner with consumers to understand their financial circumstances, uncover their needs, and negotiate viable repayment plans.
• Toggle between various software platforms and screens to provide real-time updates and efficient service
• Document all communications and account activities across multiple digital channels
• Uphold high standards of quality and compliance, embodying our empathetic approach to debt recovery.
• Meet and surpass key performance indicators (KPIs) for 6+ months to unlock promotion opportunities.

Benefits

• Medical, Dental, and Vision insurance
• 401(k) plan
• Paid vacation and personal time off (PTO)
• Flexible vacation
• Traditional/Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account & Limited FSA
• Family-friendly parental leave, volunteer and voting time off
• On-demand wellness platform access for you and 5 friends and family
• PerkSpot discount program for 900+ merchants nationwide
• Monthly contests
• Performance-based incentives
• Team-building events
• Uncapped commission (for 3rd Party Collector Team)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED