Collections Manager - RCM

Vital Care Infusion Services • Pittsburgh, PA

2d • Remote

About The Position

The Collections Manager manages reimbursement activities for multiple infusion and specialty pharmacy business units, with responsibility for referral intake, authorizations, billing, and collections depending on the area of responsibility. The role cultivates outstanding customer service in interactions with franchise partners, payers, and patients, and develops an effective team to support timely, successful payer reimbursement. Regulatory compliance is the foundation for revenue cycle policies and procedures.

This role manages multiple teams and resources, monitors performance against financial and department metrics, coaches and mentors supervisors, and serves as an escalation point for complaints. It also creates and maintains standard operating procedures, audits team transactions for accuracy and compliance, and hires staff to meet business needs.

Requirements

• Minimum 3–5 years of home infusion therapy experience.
• Minimum 5 years of management experience.
• Bachelor’s degree or equivalent work experience preferred.

Nice To Haves

• Bachelor’s degree or equivalent work experience.

Responsibilities

• Manage multiple teams handling new patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, depending on area of responsibility.
• Manage resource allocation to meet KPIs; monitor workload distribution and assess staffing needs.
• Focus on meeting and exceeding financial and department metrics.
• Coach and mentor supervisors through one-on-one meetings and annual performance reviews, and provide counseling when needed.
• Monitor payroll for accuracy and proper processing.
• Resolve escalated complaints from franchise partners or patients.
• Create, implement, communicate, and maintain standard operating procedures for areas of responsibility.
• Promote customer service through training, feedback, and staff mentoring.
• Audit team transactions for accuracy and compliance, and identify training opportunities.
• Interview and select staff to meet business requirements and build an effective team.
• Perform other related duties as assigned.

Benefits

• Comprehensive medical, dental, and vision plans
• Flexible spending and health savings accounts
• Paid time off, personal days, and company-paid holidays
• Paid paternal leave
• Volunteerism days off
• Company-sponsored basic life insurance and long-term disability insurance
• Voluntary life, accident, critical illness, and short-term disability insurance
• 401(k) matching
• Tuition reimbursement
• Employee assistance programs for mental health, financial, and legal support
• Medical-carrier rewards programs
• Professional development and growth opportunities
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed