Supervisor, RCM Billing & Collections

AEG Vision•Alton, IL

About The Position

The Supervisor, Revenue Cycle Management leads a team of Billing and Collections associates responsible for billing, aging, collections, write-offs, and insurance-claim adjustments. Business lines may include commercial, health plan, Medicare, Medicaid, local, and discount plans. The role’s primary purpose is to submit clean claims to third-party insurance carriers, maximize collections, and minimize bad debt. The supervisor oversees day-to-day team execution, maintains claim-scrubbing edits for assigned plans, and oversees accounts receivable collection processes to maintain acceptable AR levels. The role also handles personnel management, develops expertise in assigned plans, supports practices with billing questions, communicates operational issues to management, and recommends process improvements that may increase quality, reduce costs, or improve profitability.

Requirements

High school diploma.
At least 3 years of third-party billing and collections experience.
At least 1 year of management experience.
Effectively collaborates, gains alignment, leads cross-functional teams across the department, and shares information through written and verbal communication.
Works well under pressure, meets deadlines, and is organized and responsive.
Operates well in ambiguity and uses sound judgment.
Strong people, communication, and project management skills.
Mid-level PC skills, including MS Windows, MS PowerPoint, MS Word, and MS Excel.

Nice To Haves

College degree preferred.

Responsibilities

Supervise day-to-day activities of Billing and Collections associates.
Ensure claim data is corrected in Acuity Logic before billing for specified plans.
Ensure timely submission of paper and electronic claims in Acuity Logic to third-party carriers for specified plans.
Ensure timely submission of manual vouchers and invoices to plans that do not accept claim forms.
Interpret and follow up on claim denials from third-party carriers for specified plans.
Monitor aging for specified plans to support prompt and accurate payment.
Maintain proper claim-scrubbing edits for specified plans and communicate updates to IT.
Oversee the accounts receivable revenue collection process and maintain acceptable AR levels for designated plans.
Manage personnel responsibilities, including scheduling, recruiting, hiring, training, timecard approvals, PTO requests, performance management, and employee development.
Conduct regular scheduled meetings with direct reports to review activities, resolve issues, and share departmental updates.
Develop expertise in assigned plans and serve as a department and company resource for related billing questions.
Communicate system, site, and billing-company issues to the AR Manager in a timely manner to support management oversight and resource planning.
Serve as a resource for practices with billing questions.
Recommend efficiencies and process improvements that support quality, cost savings, or profitability.
Keep the RCM Manager informed of daily issues and concerns.
Ensure timely responses and resolution of help desk tickets concerning the assigned team.
Perform other duties and projects as assigned.