Collections Manager - RCM

Vital Care Infusion Services•Dallas, TX

3d•Remote

About The Position

Vital Care is a U.S.-based pharmacy franchise business serving patients with chronic and acute conditions through franchised infusion pharmacies and clinics. The Collections Manager manages reimbursement activities for multiple infusion and specialty pharmacy business units, with responsibility for referral intake, authorizations, billing, and collections depending on the area assigned. The role fosters outstanding customer service in interactions with franchise partners, payers, and patients, and develops an effective team to support timely, successful payer reimbursement. Regulatory compliance is the foundation for revenue cycle policies and procedures. This position manages teams of up to 60 people and oversees resources, staffing needs, financial and departmental metrics, coaching, payroll accuracy, escalations, standard operating procedures, transaction audits, and hiring. It is a full-time, remote position.

Requirements

Minimum 3–5 years of home infusion therapy experience.
Minimum 5 years of management experience.
Bachelor’s degree or equivalent work experience preferred.

Nice To Haves

Bachelor’s degree or equivalent work experience.

Responsibilities

Manage multiple teams processing new patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, depending on assigned responsibilities.
Allocate resources to meet KPIs, track workload distribution, and assess staffing needs.
Focus on meeting and exceeding financial and departmental metrics.
Coach and mentor supervisors through one-on-one meetings and annual performance reviews; provide counseling when needed to address performance.
Monitor payroll for accuracy and proper processing.
Resolve escalated complaints from franchise partners or patients.
Create, implement, communicate, and maintain Standard Operating Procedures for areas of responsibility.
Promote customer service through training, feedback, and staff mentoring.
Audit team transactions for accuracy and compliance, and identify training opportunities.
Interview and select staff to meet business requirements and build an effective team.
Perform other related duties as assigned.