Collections Manager

AE Perkins•Dallas, TX

3d•Hybrid

About The Position

The Collections Manager is responsible for overseeing and executing the efficient and timely collection of debt owed to the A.E. Perkins family of companies. This role involves both directly managing collections and delegating tasks to team members when appropriate. The Collections Manager will employ negotiation strategies to recover outstanding debts, manage the late fee process, and ensure accurate receivables reporting, all while maintaining compliance with collection laws. This position is remote-first, but new hires are required to attend two weeks of in-person training at the Carrollton, TX corporate office for onboarding.

Requirements

Strong analytical skills to evaluate debt situations and determine effective collection strategies.
Proficiency in writing clear and comprehensive reports, with an ability to communicate data effectively.
Extensive understanding of collection laws to ensure compliance with legal and regulatory standards.
Effective verbal and written communication skills, with the ability to present information clearly and engage with clients in a professional manner.
Ability to remain composed under pressure and maintain a calm demeanor when dealing with challenging situations.
Exceptional organizational abilities to manage multiple tasks, prioritize workloads, and oversee collections for multiple internal companies.
Strong ability to interact and collaborate with multiple internal departments and stakeholders.
Ability to travel up to 25% as needed for business purposes.
5-7 years of B2B collection experience, demonstrating a successful track record in managing and recovering debt.
Experience with Great Plains and Intacct accounting software.
Advanced knowledge of Microsoft Excel, including the use of formulas, pivot tables, and data analysis tools.

Responsibilities

Collect unpaid debt for the companies and assign collections tasks to associates as necessary, ensuring efficient debt recovery processes.
Engage in negotiation with customers for non-payment situations, offering solutions such as extensions, payment plans, or credits to facilitate debt resolution.
Identify debts that require write-offs and ensure proper documentation and approval.
Ensure all receivables are accurately recorded and up to date, supporting efficient accounting operations.
Manage and oversee the implementation of the late fee process, ensuring adherence to company policies.
Prepare and deliver detailed monthly reports on collection activities, including payment status and outstanding debts.