Collections Manager

Cherry Technologies, Inc.

2d•Remote

About The Position

Cherry is looking for a rockstar Collections & Recoveries Manager I to lead a team of 8–10 Collections & Recoveries Specialists. We're looking for an exceptional, hands-on leader with a proven track record of driving collections performance, hiring and developing high-performing talent, and using data to make better decisions. You will own your team's performance, development, and results while delivering a positive and compliant consumer experience. The best candidates don't just manage the day-to-day—they raise the bar, develop great people, solve problems, and consistently deliver measurable results.

Requirements

A proven track record, demonstrated through consistently meeting or exceeding collections and/or recoveries goals.
1+ years of first-party consumer collections experience, including pre-charge-off collections.
1+ years of experience directly managing a team of Collections & Recoveries Specialists, preferably 8 or more.
Proven ability to identify, hire, and develop high-performing collections talent.
Proven ability to coach and materially improve individual and team performance.
Demonstrated experience using collections data and KPIs to identify opportunities and drive measurable results.
Experience owning projects or operational initiatives end to end, from identifying the opportunity through execution and measurement.
Strong working knowledge of applicable consumer collections laws, regulations, policies, and controls.
Strong ownership, judgment, communication, and problem-solving skills.
Flexibility to support evenings, weekends, and holidays based on business needs.
High school diploma or GED required.

Responsibilities

Own team performance: Lead 8–10 Collections & Recoveries Specialists and consistently drive strong collections, recoveries, productivity, quality, and consumer experience results.
Hire exceptional talent: Identify, hire, onboard, and develop high-performing Collections & Recoveries Specialists.
Coach and develop: Build a high-performance culture through coaching, 1:1s, performance management, recognition, and accountability.
Seek Truth Through Facts: Use data, performance trends, and frontline insights to identify root causes, make decisions, and drive results.
Improve performance: Develop and execute strategies that materially improve individual and team collections and recoveries results.
Own initiatives end to end: Identify opportunities, develop solutions, execute changes, and measure results.
Operate compliantly: Ensure collection activities follow Cherry's policies and procedures and applicable federal and state requirements.
Be an Owner: Take accountability for outcomes, proactively solve problems, and continuously raise the bar for your team and Cherry.