Collections/Customer Service Clerk

Riverhead Building Supply Corporation•Calverton, NY

3d•Onsite

About The Position

Collections/Customer Service Clerk - Full Time Responsibilities: Job Description Proactively manage customer accounts through strategic collections efforts, utilizing data-driven approaches to review overdue balances and develop tailored recovery strategies that maintain positive customer relationships Actively pursue outstanding payments through persistent and professional outbound collection calls, emails, and faxes Prepare and send credit memos, invoices, statements, and collection letters via mail, email, or fax Communicate with internal and external customers by telephone, mail, email and fax to investigate complaints, verify accuracy of charges, or to correct errors in accounts Account reconciliation

Requirements

Effective decision-making
Strong attention to detail
Highly self-motivated with excellent organizational and communication skills and professional phone etiquette.
Ability to work both independently and as a team player, record accurate and detailed notes
Demonstrate proficiency in navigating multiple software systems, with advanced skills in Microsoft Office Suite
Foster a professional rapport with customers
Proven experience in collections with a track record of successful debt recovery and relationship management in B2B or retail financial environments.

Nice To Haves

Candidates who demonstrate strategic communication and consistent performance will be preferred.

Responsibilities

Proactively manage customer accounts through strategic collections efforts, utilizing data-driven approaches to review overdue balances and develop tailored recovery strategies that maintain positive customer relationships
Actively pursue outstanding payments through persistent and professional outbound collection calls, emails, and faxes
Prepare and send credit memos, invoices, statements, and collection letters via mail, email, or fax
Communicate with internal and external customers by telephone, mail, email and fax to investigate complaints, verify accuracy of charges, or to correct errors in accounts
Account reconciliation
Assist with various A/R functions as needed including handling returned checks