Collections/Credit Balance Clerk

Ridgecrest Regional Hospital•Ridgecrest, CA

9d•Onsite

About The Position

We're looking for a detail-oriented and dependable Collections/Credit Balance Clerk who enjoys solving problems, supporting teammates, and helping patients navigate billing questions with care and professionalism. In this role, you'll support our Collections Supervisor and Credit Refund Specialist by reviewing accounts, investigating credit balances, correcting billing discrepancies, and preparing documentation for refund processing. You'll also serve as a primary phone contact for the billing office, assisting patients and connecting them with the appropriate team members. We value adaptability, organization, clear communication, and a collaborative spirit. We're excited to welcome someone who takes pride in accuracy, approaches challenges with a positive attitude, and is ready to support the team's evolving needs.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of experience in medical billing, hospital accounts receivable, or healthcare credit balance resolution.
Strong understanding of Medi-Cal guidelines and insurance billing processes.
Experience researching negative account balances, overpayments, insurance discrepancies, and system errors.
Ability to review complex medical account ledgers, identify discrepancies, and resolve mathematical inconsistencies.
Proficiency with computers, hospital billing software, and basic Microsoft Excel functions.
Strong organizational skills, attention to detail, and ability to manage multiple routine assignments.
Effective communication and problem-solving skills.
Ability to follow instructions, work independently when appropriate, and collaborate effectively with team members.
Flexibility to adapt to changing priorities and accept additional responsibilities as assigned.
Ability to read, write, understand, and communicate effectively in the English language.
Must be able to put into practice Service Excellence skills with our patients, families, coworkers, and community.

Responsibilities

Review, research, and reconcile complex credit balance accounts to identify overpayments, insurance discrepancies, and system errors.
Identify and correct over-adjustments, inaccurate write-offs, and other account balance discrepancies.
Research and prepare credit balance documentation for the Credit Refund Specialist to support accurate refund processing.
Identify outstanding balances and refer accounts to the Collections Supervisor for appropriate recovery activities.
Support compliance-related workflows for government accounts, including Medi-Cal.
Serve as a primary telephone contact for the billing office, assisting patients with billing inquiries and directing calls to the appropriate billing representatives.
Perform routine collections and credit balance activities to support daily department operations.
Maintain confidentiality of patient information, financial records, and hospital business.
Organize and prioritize multiple assignments while maintaining accuracy and meeting department expectations.
Demonstrate professionalism, empathy, and service excellence when communicating with patients, coworkers, and other departments.
Adapt to changing priorities and perform additional duties as assigned to support the Collections and Credit Balance team.
Collaborate with the Collections Supervisor, Credit Refund Specialist, and Patient Billing team to support accurate account resolution, efficient billing operations, and a positive patient experience.
Contribute to a supportive and collaborative work environment by communicating clearly, assisting teammates with changing priorities, and approaching patient billing concerns with professionalism and empathy.