Collections Coordinator

Broadstreet Properties LTD • Winnipeg, MB

3d • CA$22 - CA$28 • Onsite

About The Position

The Collections Coordinator is responsible for contacting current and past tenants with outstanding charges to request payment and negotiate appropriate payment arrangements. The role will be working closely with the property management staff to help ensure the sites have reduced current tenant arrears.

Requirements

• Minimum two years’ working experience in debt collection
• Superior communication and telephone skills
• Excellent customer relationship skills with an ability to deal with conflict
• Exceptional negotiation and objection handling skills
• Strong analytical, decision making and problem-solving skills
• Great organizational skills with the ability to set priorities and multi-task
• Being extremely accurate with high attention to detail
• Drive to succeed and strong work ethic
• Enthusiastic and a positive team attitude
• Proficient with Microsoft Office applications and specialized software programs

Responsibilities

• Contact past tenants with respect to outstanding charges
• Perform strategic collection techniques to maximize payments received
• Negotiate payments and settlements on accounts
• Contact current tenants with respect to outstanding charges
• Support site staff with collections practices
• Document collections activity details in tenant files
• Provide management with projections and promise reports
• Respond to inquiries for information, facts and monthly collections targets
• Monitor arrears and solve any discrepancies

Benefits

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program
• In-house professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed