Collections Coordinator

McMillan LLP•Toronto, ON

1d•CA$60,000 - CA$75,000•Hybrid

About The Position

McMillan has an exciting opportunity as a Collections Coordinator in our Toronto office. This role offers a hybrid workweek, combining work from home and in-office days. We are seeking a dynamic and highly motivated individual to join our Collections Team. This individual will be reporting directly to the Team Lead of A/R & Collections.

Requirements

3-5 years Collection experience from a legal or other professional firm
Experience using Elite 3E and ARCS collection software (or equivalent)
College/university or an accounting background
Excellent written and verbal communication skills
Ability to multi-task, efficient and excellent interpersonal skills
Ability to keep information organized and confidential
Excellent computer skills and knowledge of Microsoft products such as: Excel, Word and Outlook
Customer service oriented and able to work effectively independently and in team environment
Confident and tactful to comfortably deal with clients and diverse personalities.

Nice To Haves

Strong communication skills both verbally and written.
Ability to work independently and within a team.

Responsibilities

Communicate and follow up with clients on outstanding invoices and assist with the resolution of disputed accounts.
Maintain a very detailed collection log, providing updates and follow up reminders.
Follow through with client requests (Invoice, Statement, Audit or other requests) adhering to firm policies, procedures and practices.
Emailing client statements on a monthly or as requested basis.
Perform other accounting duties as required.